Refund policy

This policy applies to purchases made by consumers on www.awatara.gr from AWATARA IKE (G.E.MI. 142793958000, VAT EL800844794, info@awatara.gr). It is based on Greek and European Union consumer law. If you live in another country, any additional mandatory rights you have under the law of that country are not affected.

1. Your right of withdrawal

You may withdraw from your online purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. If your order is delivered in several parcels, the period runs from the day you receive the last parcel. This right also covers items bought on sale and our jewellery, including earrings.

2. How to withdraw

To exercise your right of withdrawal, inform us of your decision by a clear statement before the withdrawal period expires. You can:

  • use our online withdrawal function: Click here to withdraw (also linked at the bottom of every page), or
  • send an email to info@awatara.gr, or
  • use the model withdrawal form at the end of this page (its use is optional).

We will confirm receipt of your withdrawal by email, with the content of your statement and the date and time we received it. It is enough that you send your statement before the withdrawal period expires.

3. Returning the items

After you notify us, we will send you the return address and instructions by email. Send the items back without undue delay and in any event within 14 days from the day you informed us of your withdrawal. The deadline is met if you send the items before the 14 days expire. You bear the direct cost of returning the items when you exercise your right of withdrawal. If an item is defective or is not the item you ordered, the return cost is borne by us (see section 9).

4. Condition of the items

You may handle the items only as you would in a shop, to establish their nature, characteristics and functioning. We kindly ask you to return items with their tags and, where possible, their packaging; this is a request, not a condition of your right of withdrawal. You are liable only for any diminished value resulting from handling beyond what is necessary. You are not liable for any diminished value if we did not inform you of your right of withdrawal as required by law.

5. Refunds

Whole order returned: we refund all payments received from you, including the original delivery cost. If you chose a delivery method more expensive than the least expensive standard delivery we offered, we do not refund the extra cost.

Part of the order returned: If you return only part of your order, we refund the amount paid for the returned items. The original delivery charge is not refunded. If you withdraw from the entire order, we also refund the original standard delivery charge, as required by law. This does not affect your rights concerning faulty or incorrectly supplied items. If, after a partial return, the remaining items no longer reach the threshold for free delivery or for the 10% order discount, we will not charge you any difference.

Timing and method: we refund you without undue delay and no later than 14 days from the day we are informed of your withdrawal. We may withhold the refund until we have received the items back or you have supplied evidence of having sent them back, whichever is earlier. We use the same means of payment you used for the original transaction (including Shop Pay, Apple Pay, Google Pay and PayPal), unless you have expressly agreed otherwise; you will not incur any fees as a result. For cash-on-delivery orders, we refund by bank transfer to an account you indicate to us.

Deliveries outside the EU: import duties, taxes and customs charges paid by you to third parties on delivery are not collected by us and we cannot refund them; you may be able to reclaim them from the customs authority or the carrier.

6. Exceptions

The right of withdrawal does not apply to items made to your specifications or clearly personalised.

7. Exchanges

We do not offer direct exchanges. You can return the item under this policy and place a new order.

8. Purchases in our stores

The right of withdrawal described above concerns online purchases. Purchases in our physical stores follow the store's own exchange policy. The legal guarantee of conformity (section 9) applies in all cases.

9. Statutory Consumer Rights

If an item is faulty or does not conform to the contract, you have statutory rights under applicable consumer protection law, including the legal guarantee of conformity. These rights are separate from your 14-day right of withdrawal and are not affected by this policy.

10. Gift cards

Our awatara gift cards are digital. They are sent by email and can be used for purchases on www.awatara.gr.

  • Validity: a gift card is valid for 1 year from the date it is issued. The expiry date is shown in the gift card email.
  • Cash: a gift card cannot be exchanged for cash, except where the law requires otherwise.
  • Withdrawing from a gift card purchase: you may withdraw from the purchase of a gift card within 14 days from the day you receive it by email, in the same way as described in section 2. We then refund the amount you paid for the gift card and deactivate it. If you have already used part of its balance, we refund the unused balance.
  • Items paid with a gift card: if you return items that you paid for, fully or partly, with a gift card, we refund that part to the gift card, unless you agree with us on another method. If the gift card has expired by the time of the refund, we refund that part by bank transfer or by another method, as agreed with you, at no cost to you for the refund.

11. Contact and complaints

For any question or complaint, contact us at info@awatara.gr. If we cannot resolve a dispute, you may contact the Hellenic Consumer Ombudsman (www.synigoroskatanaloti.gr), an alternative dispute resolution body, or, if you live in another EU country, the European Consumer Centres Network (ECC-Net).

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: AWATARA IKE, info@awatara.gr
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ……
Ordered on (*) / received on (*): ……
Order number: ……
Name of consumer(s): ……
Address of consumer(s): ……
Signature of consumer(s) (only if this form is notified on paper): ……
Date: ……
(*) Delete as appropriate.